CronoVet help

Answers by topic. If you cannot find what you need, tell us from Settings & plan → Feedback, inside the app.

Important notes about notifications

Free version (web and PWA)

  • On the web and in the PWA, alerts only work while the app is open.
  • With the app closed, this version does not deliver alerts. Do not rely on them for important doses or appointments.
  • This limitation is technical: it is imposed by web browsers. If a future technology makes it possible, we will implement it.

Plus (in development, not available)

  • Push notifications can arrive even when the app is closed.
  • They need an internet connection.
  • If there is no connection when the alert is due, that alert does not arrive at that moment. It can be retried for up to 6 hours; after that it is discarded.
  • When you come back, the list shows the alerts from the last 24 hours, even if they have already expired (7 days for vaccines).

This feature has not yet been tested with a real browser and the app closed. These time limits may change before it is released.

Android (future version)

  • The Android app is not developed yet. This information describes a possible future version, not an app you can install today.
  • The aim is for its alerts to be issued without a connection, in both the free version and Plus, unless you turn off notifications on the device. This is not guaranteed: it will depend on Android restrictions, permissions and device settings.

Getting started and access

How much does CronoVet cost?

The free version has no cost. Plus is in development and cannot be subscribed to yet.

Do I need an online account to use the free version?

You only need a connection the first time you open the app. If you install it as an app (PWA), it can start without a connection.

How many users and animals does the free version allow?

One user per pack and up to 50 animals.

I forgot my password. What do I do?

Use "Forgot your password?" on the sign-in screen and answer one of your security questions. In Plus, if you have set up your email, you can also use it to reset your password.

Installing and using the app

Do I have to install CronoVet?

No. Installing is optional and only adds a shortcut to your home screen.

How do I install it on Android, iPhone or a computer?

Open CronoVet in your device’s browser and use the “Install app” or “Add to Home screen” option in the browser menu.

Is there an Android app?

Not yet. It is a possible idea for a later step. Today only the web version exists.

Differences between the free version and Plus

What are the differences?

The free version stores data on the device and allows one user per pack. Plus will store data online, allow several devices and up to 10 users, and will need a connection. Plus is in development.

Will I be able to move my free data to Plus?

Yes. You can move your data directly when subscribing to Plus, or later, from a backup of the free version.

When will Plus be available?

We have no date to announce. The free version remains available in the meantime.

Data, storage and backups

Where is my data stored in the free version?

In the browser of this device. In the future Android app, data will also be stored on the device. It is not sent to our servers, except the comments and answers you choose to send.

Does it sync between devices?

Not in the free version: each device has its own data. In Plus, yes: data is stored online and syncs between devices.

How do I make a backup?

In Settings & plan, in the "Backup" card, download a copy. To restore it, use the same card.

What happens if I clear my browser data?

The data of the free version is lost. Make backups regularly.

Notifications and alerts

Why doesn't the app alert me when my phone is locked?

In the free web and PWA version, alerts only work while the app is open. See the notes at the top of this page.

I accepted notifications but no alerts appear. What should I check?

That the app is open, that the alert is scheduled in the calendar, and that the browser is not blocking notifications for this site.

How do I turn notifications on or off?

In Settings & plan, in the "Notifications" card.

Privacy and offline use

What data does CronoVet collect?

In the free version, your animals' data is stored on your device. When you send a comment, the text, the language, the version (free or Plus) and the browser are sent so that errors can be reproduced.

Does it work offline?

You only need a connection the first time. If you install the app, it can start without a connection. Plus will need a connection to work with the data.

Does this page use cookies or tracking?

This help page does not use cookies or tracking tools.

Beta status and future versions

What does beta mean?

That CronoVet is still evolving and may change. Please tell us about bugs and ideas from Settings & plan → Feedback.

What comes next?

Plus, which is in development, and a possible Android app at a later step. We have no dates to announce.

Common problems

The app does not load.

Check your connection and try again. If it still does not load, tell us from Settings & plan → Feedback.

I cannot sign in to my free account.

Check the pack name, username and password, typed exactly as when you created them. If you forgot it, use "Forgot your password?".

Notifications are blocked.

Allow notifications for this site in your browser settings and try again.

Your comment is sent to our server, also from the free version. From Settings & plan → Feedback.